Free Shipping Over $89
30-Day Easy Returns
Carbon neutral
Secure payments
Q. How to contact us?
Send email to service@moufreedom.com, our working hours are from Monday - Friday 10:00am to 5:00pm.
Q: Can I change the receiving address of the order?
A: We are happy to change the receiving address for you. If you need to change your receiving address, please contact our customer service personnel as soon as possible after ordering the goods and provide a new receiving address. Our customer service personnel will handle it for you, because we can only change your products before they are unpacked and shipped, so you need to contact us as soon as possible to change the address
Q: Can I cancel the order after I place the order?
A: If your order is not delivered, please contact our customer service personnel to cancel the order
Q: Which countries and regions do you ship to?
A: We are happy to ship goods around the world, but unfortunately, due to various policies and other reasons, we only ship goods to the following countries: Australia, Australia, Portugal, Italy, Denmark, Netherlands, Belgium,Korea, United States, Hungary, Norway, Japan, Luxemburg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland，Germany，Singapore，United Kingdom，Thailand，Malaysia，Vietnam，Indonesia，New Zealand，Switzerland，Turkey，Mexico，Kazakhstan，Taiwan，Bulgaria，Czech Republic，India，Pakistan，Sri Lanka，Argentina，Oman，Uzbekistan，Philippines，Croatia，Finland
A: We accepts Paypal, Visa, MasterCard, American Express, Diners Club, JCB, Klarna and Discover.
If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.
Q: What should I do if I did not receive a confirmation email?
A: If you do not receive an order confirmation email, you may have entered an incorrect email when placing your order, or the email may have been intercepted. You can log into your account and find your order on our website.
Q: How to use "Coupon Code"?
A: You can apply coupons and bonus points to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon and Bonus Point discount.
NOTES:
Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
Coupons cannot be combined. You can only use one coupon code per order.
Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.
Machine wash cold with like colors. Gentle cycle.
Tumble dry low and remove promptly.
Low temperature ironing is recommended. Warm iron if needed.
Do not use chlorine bleach. In essentially all cases, it's ok to use peroxide.
Shipping Info
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Processing
Once your order is confirmed, we will prepare your items for shipping. Items may take 5-10 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Delivery time:
1. The expedited delivery time is about 3-5 days.
2. The standard delivery time is about 7-20 days, but the possibility of delay is not ruled out. The specific delivery time is based on the delivery arrangement of the local post office.
3. Delivery time in some countries may take longer, which may take 12-20 days.
Note: The delivery time is calculated after the order is sent, not after the order is placed.
(Please note that: Because the COVID-19,orders may will be delivery delayed few days.)
Shipping
You can enjoy free shipping for orders over $69. Where available, you can opt for Express Shipping for an additional fee.
When express shipping was chosen, Specific address information(including street/block, city,province/state,country,zip code,name, phone number) is required in ENGLISH according to Shipping regulations.
Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
| Countries/Regions | Standard Shipping (business day) |
| United States | 7 - 12 days |
| Canada | 8 - 12 days |
| Mexico | 10-15 days |
| United Kingdom | 8 - 12 days |
| Poland | 10 -18 days |
| France | 8 - 12 days |
| Germany | 8 - 12 days |
| Italy | 8 - 12 days |
| Spain | 8- 13 days |
| Austria | 8 - 13 days |
| Netherlands | 10 - 18 days |
| Switzerland | 7 - 15 days |
| Portugal | 10 - 15 days |
| Sweden | 13-20 days |
| Belgium | 13-20 days |
| Finland | 13-20 days |
| Greece | 10 - 15 days |
| Denmark | 10 -15 days |
| Norway | 13-20 days |
| Luxembourg | 10 -15 days |
| Ireland | 13-20 days |
| Hungary | 10 -15 days |
| Bulgaria | 13-20 days |
| Croatia | 13-20 days |
| Czech Republic | 10 -15 days |
| Estonia | 13-20 days |
| Latvia | 10 -15 days |
| Romania | 13-20 days |
| Slovakia | 10 -15 days |
| Slovenia | 10 -15 days |
| Republic of Lithuania | 10 -15 days |
| Australia | 8- 13 days |
| New Zealand | 10 - 15 days |
| Hong Kong SAR | 3 - 5 days |
| Taiwan | 10 - 15 days |
| Malaysia | 6 - 8 days |
| Singapore | 5 - 8 days |
| South Korea | 7-15 days |
| Vietnam | 7-15 days |
| Thailand | 6 - 12 days |
| Philippines | 6 - 12 days |
| Japan | 5 - 10 days |
| Israel | 13-20 days |
| Colombia | 13-20 days |
| South Africa | 13-20 days |
| United Arab Emirates | 10 -15 days |
| Saudi Arabia | 10 -15 days |
| Kuwait | 13-20 days |
| Qatar | 13-20 days |
| Qatar | 13-20 days |
During Black Friday & Christmas ; There may be a certain delay due to the supply volume of the local logistics provider.
Order Status
Once your order is placed, we will update you on your order status by email.
Order Confirmation
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Shipping Confirmation
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 48 hours to update the status of the shipment,sometimes will be longer and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.
Please note:
Due to customer's personal problems (clearance, incorrect address, inability to reach the address, wrong phone number), the package was unclaimed within the limited time and the parcel was destroyed. The situation that the buyer authorized to place the package in front of the door, neighbors, etc. caused the parcel disappear or being stolen.We are not responsible.
Since it is international shipment, some parcels may be inspected after arriving at the local customs, and customs duties may be incurred. Therefore, buyers need to pay attention to the notice sent by the local customs. The customs duties are charged by the local customs, the seller has no right to charge any customs duties from the buyer.
If the parcels cannot be delivered successfully because the buyer has not paid the customs duties, the seller will not bear any responsibility,and we will not accept any refund request.
|
Location
|
Standard
|
Express
|
|
USA & Canada
|
8-12 business days
|
4-5 business days
|
| UK & Europe | 8-10 business days | 5-6 business days |
| New Zealand | 5-8 business days | 3-5 business days |
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Asia Pacific
|
8-12 business days
|
4-5 business days
|
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